Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at email@example.com.
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in Europe & China. So, please expect your items to be shipped separately (if you order more than one item)
Q. How long will it take for my items to arrive?
A. It will usually take 5 to 8 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.
Q. How long will it take to receive a tracking number?
A. It will take usually between 1 to 2 business days.
Q. Where can I place an order from?
A. You can place an order from any country, we ship Worldwide.
Q. Is shipping really FREE?
A. Yes, shipping is Free Worldwide on most items..
Q. Where is your company located?
A. Our company is located in London,UNITED KINGDOM
Supply warehouses in: Europe; High-Quality vendor in: China
Q. Which currency will I be charged in?
A. We processes all orders in GBP. While the content of the cart is displayed in several currencies, you will checkout using GBP at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to firstname.lastname@example.org
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also PayPal.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. Do i need to have an account to order?
A. No, you can place an order as a guest. But, there are some perks if you have an account with us:
Quick checkout process.
Easily view your order status and order history.
Receive updates detailing our new releases and special promotions.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. What if i typed the wrong Email address?
A. Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.
Q. What do i do if i have missing ITEMS in my order?Ordered 2+ items, But only received one.. where's my order?
A. If something is still missing, please contact us immediately.
Q. Ordered 2+ items, But only received one.. where's my order?
A. We have a large assortment of products and when you order multiple items at a time, they may be shipped separately so they get to you faster. Typically there is no cause for concern if you don't receive all of your items at once… Rest assured that they are on the way :)
Q. My order still hasn't arrived, I think it is lost?
A. If you think your order has been delayed or lost in the post please contact us and we will start an investigation with the courier.
Q. Will I (the customer) have to pay customs?
A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.